FAQ
Frequently Asked Questions (FAQ) buying Vietnam Ceramic & Pottery from Song Hoai Ceramic
# What is your minimum order quantity ?
Minimum order quantity is 50 sets of any products and your total order must fulfill a 20’DC. We can accept of mixing up to 8 designs per FCL. However, this is just a general rule. Please contact us for any special order or request. What would be the average time for manufacturing once we place an order? You can order pottery at any time, but our delivery time is up to your quantity and models.
# What is your payment term ?
We accept following payment methods unless discussed and agreed otherwise:
-Letter of Credit (L/C) at sight: L/C opening charge will be at applicant side (Buyer)
-Telex Transfer (T/T): 50% advance deposit and the remaining upon receiving copy of shipping documents by email or fax. Bank transfer charge will be at sender.
# Who will handle the shipment and delivery ?
A shipping agent or a freight forwarder selected by customers. They offer all-in-one service including ocean freight from Vietnam, customs clearance, and truck delivery to customer’s door. Upon request, we will recommend an agent with the best rate and best services that we have good experience with.
# Do I need to buy Insurance ?
Yes, We always recommend that you have insurance cover over your shipment. To insure a container of Pottery is cheap only around 0.2% of the FOB price of the goods. Very Cheap for peace of mind.
# What to do when breakage happen at the delivery ?
Customers allow the breakage up to 3% of the total value of the pots. Please take the pictures of all broken pot. We will credit all the broken value of excess of 3% to the customer and you can claim it from the insurance company too. Normally the average breakage percentage when the container delivered is less than 1%.
# What makes you different from your competitors ?
We make and sell premium quality Vietnamese ceramic & pottery from our factories in Quang Nam, Central of Vietnam. Our products are outdoor glazed and unglazed pots, planters, vases, urns and indoor items. We supply many sizes of pots including very large and tall size vases and urns. We offer a variety of amazing colors for outdoor garden world with weather resistance.
# Can you manufacture custom designs ?
Yes. Many of our customers require custom designs, from the largest importer to a small designer. Either they are derivatives of our designs or they are new and proprietary designs that are only manufactured for that customer. You can send us a working sample, a CAD drawing, and we can estimate whether we can do it or not.
# Why choose Song Hoai Ceramic ?
– Our low factory prices bring customers in. Save 30% or more.
– Our premium quality and impressive colors make customers stay. We invested in our worker skill to improve the quality of the clay pots which make smoother surfaces and vibrant colors.
– Our outstanding services help customers grow.
CONTACT US:
SONG HOAI CERAMIC CO,.LTD
* Office: 46/12 Dung Si Thanh Khe Street - Da Nang City - Vietnam
* Factory: No CN13 - Thanh Ha Industrial Zone - Quang Nam Province - Vietnam
* Hotline (Whatsapp/Viber): +8494.704.6556 (Mr. Do)
* Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
We are looking forward to hearing from you. Welcome to contact us at any time !!
